Refund Policy

1 Digital Goods Ecosystem

Indoesim provides digital prepaid data plans (eSIMs) delivered instantly via email. Due to the immediate and digital nature of these products, they cannot be physically returned. A refund is only applicable under specific conditions outlined below.

2 Eligible Conditions for a Refund

We will issue a full or partial refund if your request meets one of the following criteria:

• Unactivated eSIMs: You have purchased an eSIM but have not scanned the QR code or activated the data plan, and you request a refund within thirty (30) days of the purchase date.
• Verified Network Failure: The eSIM was successfully installed, but the network connection failed entirely at your destination due to an issue on our provider's end, and our technical support team was unable to resolve it.

3 Non-Refundable Situations

To prevent abuse of our digital ecosystem, refunds will strictly not be granted under the following circumstances:

• Your device is not eSIM compatible or is carrier-locked. (It is the customer's responsibility to verify compatibility prior to purchase).
• The eSIM has already been installed and the data has been partially or fully consumed.
• You changed your mind after the QR code has been scanned and activated.
• You deleted the eSIM profile from your device accidentally after installation.

4 Refund Processing

To request a refund, please contact our support team at support@indoesim.com with your Order ID and a detailed explanation of the issue. Approved refunds will be processed through our official payment gateways (e.g. PayPal) and will automatically be credited back to your original payment method within 5 to 10 business days, depending on your bank's policies.