Terms & Conditions

1 Introduction & Acceptance

By accessing our website (indoesim.com), purchasing, or installing an eSIM plan from us, you agree to be bound by these Terms and Conditions. If you do not agree with any part of these terms, you must refrain from using our services.

2 Device Compatibility & Network Status

It is the sole responsibility of the customer to verify device requirements prior to purchasing:

• eSIM Compatibility: Your smartphone or device must natively support embedded SIM (eSIM) technology.
• Network Unlocked: Your device must be network-unlocked (not bound or restricted to a specific carrier locking contract). Indoesim is not responsible if a locked device cannot install or register our eSIM profiles.

3 Digital Delivery & Fulfillment

All products sold on Indoesim are 100% digital. No physical SIM cards or items are shipped. Upon successful payment verification, the eSIM QR code and installation details are dispatched instantly to your registered email address and WhatsApp number. Customers are responsible for providing valid contact information during checkout.

4 Pricing, Payments & Currency Conversion

Prices are listed transparently on our platform. For international users utilizing payment methods like PayPal, transactions processed in IDR will be automatically converted to USD at checkout based on current system exchange protocols. Users agree to pay the exact amount indicated to ensure automated processing.

5 Refund & Return Policy

Due to the nature of digital software products and telecom provisioning:

• Once an eSIM profile has been generated, downloaded, or installed on a device, refunds are generally non-applicable unless proven to be a technical fault originating from our system or carrier API partners.
• Refund requests must be submitted to our customer support team within 14 days of purchase with valid diagnostic screenshots if technical activation failures occur.

6 Limitation of Liability

Indoesim partners with tier-1 local network operators globally to ensure high-speed connectivity. However, network availability, speed throttling, or signal outages in specific remote regions are subject to local carrier performance and infrastructure. Indoesim shall not be held liable for temporary service interruptions beyond our direct backend control.